Grievance Redressal & Legal Desk

Published pursuant to Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.

File a Statutory Grievance

Submit formal notice under Rule 3(2) of IT Rules, 2021 & DPDP Act 2023.

Ack within 24 hours. Validated takedowns within statutory limits.

Grievance Officer Contact Details

Designation

Chief Grievance & Compliance Officer (Mr. Vikrant Sharma, Adv.)

Email

grievance@wesker.in

Physical Postal Address

Wesker India Pvt. Ltd. (Emina Technologies)
Cyber Park, Sector 67
Gurugram, Haryana 122102
India

Complaint Mechanism

If you have a grievance related to any content or hardware listing on Wesker—including intellectual property infringement, counterfeit parts, defamatory content, or DPDP Act violations—you may file a formal complaint by emailing the Grievance Officer at the address provided above.

To help our compliance desk process your ticket swiftly within statutory deadlines, please include:

  • A detailed description of the alleged violation or infringement.
  • Direct URLs to the exact machine listing or user-generated content in question.
  • Applicable legal proof (e.g., copyright registration certificate, trademark number, or court order).
  • Your complete legal name, company entity, and contact telephone number.

SLA and Processing Timelines

Our Statutory Commitment

Upon receiving a grievance complaint, our compliance desk acknowledges receipt within 24 hours. Furthermore, we are committed to investigating and executing validated legal takedown orders within 3 hours of receipt, in strict compliance with the amended IT Rules.