Grievance Redressal
Published pursuant to Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Grievance Officer Contact Details
Chief Grievance & Compliance Officer
Wesker India Pvt. Ltd. (Emina Technologies)
Cyber Park, Sector 67
Gurugram, Haryana 122102
India
Complaint Mechanism
If you have a grievance related to any content or hardware listing on Wesker—including intellectual property infringement, counterfeit parts, defamatory content, or DPDP Act violations—you may file a formal complaint by emailing the Grievance Officer at the address provided above.
To help our compliance desk process your ticket swiftly within statutory deadlines, please include:
- A detailed description of the alleged violation or infringement.
- Direct URLs to the exact machine listing or user-generated content in question.
- Applicable legal proof (e.g., copyright registration certificate, trademark number, or court order).
- Your complete legal name, company entity, and contact telephone number.
SLA and Processing Timelines
Our Statutory Commitment
Upon receiving a grievance complaint, our compliance desk acknowledges receipt within 24 hours. Furthermore, we are committed to investigating and executing validated legal takedown orders within 3 hours of receipt, in strict compliance with the amended IT Rules.